Listen : Watch : Read #34
🎙️Listen 🎙️
Given it's GPT5 time, no better than to hear from Nick Turley, Head of ChatGPT with Lenny Rachitsky (still crushing it). A long listen and loads of great stuff in here from - no waitlists to TikTok comments
And this from Ed Elson - what I found super interesting was the discussion around public vs private markets as well as The Walt Disney Company earnings - with a uptick in experience! I always recall Scott Galloway calling these guys out for a post covid bubble as people were desperate to get back out into the real world again!
📺 Watch 📺
A full on 90 min launch video from Sam Altman here, hard to believe its only 32 months since ChatGPT first arrived in our vocabulary and every day life. From 1m users a week then to 700m users a week now. Their recent (rumoured) $500bn valuation on a secondary sale and much more. Watch the GPT 5 release here.
The AI has moved so quickly over the last few years, this felt more like 4.5, rather than a major release - with others this week bringing out Story Mode, Education support and much more. I suspect most of us are still only use 5% of what these can do so far. Needless to say, this one is not slowing down, anytime soon.
In a fun video from Hannah Fry on the BBC - Hannah explains how a touchscreen works, with a sa I never knew this and its one of the most simple and well explained videos. I still think the funniest lines was, 'I've studied Maths for 8 years at Uni, and this is what I'm doing with it!'.
📚 Read 📚
Some more great insights from McKinsey & Company - The Future of AI in Insurance, opening with what we are all seeing right now:
Only a few insurers have extracted outsize value from AI to gain a competitive edge.
Importantly, as Bill McDermott would say - this needs to be North to South, East to West across the entire organisation (and then track it of course with ServiceNow's AI Control Tower)
To create lasting business value from AI, insurers need to set a bold, enterprise-wide vision for AI’s potential, and deeply, fundamentally rewire how they operate across the various business domains (underwriting, claims, distribution, customer service and more), embedding the technology into every part of the organization
But as you would expect, and I've shared many times before, this is far beyond a Technology Transformation. The report also breaks down a number of high impact use-cases from Revenue Growth to Productivity, to Cost Reduction. Nicely done Nick Milanovich, Sid Kamath Tanguy Catlin, Violet Chung, Pranav Jain and Ramzi Elias
You might have heard me say this before :-). where's their risk theirs opportunity for Insurers. This whole space is just starting, think Cyber a decade ago and 10x the speed! Estimates from the Deloitte Center for Financial Services suggest that this segment is poised for exponential growth. By 2032, global AI insurance premiums could top US$4.8 billion, expanding at an annual rate of roughly 80%.
These are no longer hypothetical concerns. In recent years, algorithmic missteps have had real-world repercussions, from flawed COVID-19 diagnostic models to fatal accidents involving autonomous vehicles.
With many new startups in this space Armilla AI through to established backbones of our industry Munich Re.
Speaking of Cyber and security issues, Enterprise's have worried (rightly so) from Day 1 about the security of tools, or uploading sensitive corporate information into public models. Earlier this week, a new concern was raised - all those shared Chat's in OpenAI ChatGPT were public and being indexed by Google Search! That feature has since been removed! Ashley Belanger over at Ars Technica shares more here.
My good friend and fellow expat Andrew Johnston, Gallagher Re is consistent as clockwork and every quarter releases the quarterly InsurTech report with latest trends, investment's and featured highlights - this Quarter, Property. I was surprised to see Early Stage Deal flow is back, while average deal size is down - with roughly 60% of funding stilling going to AI! Dig in below and thanks as always AJ!
With all this AI, as ServiceNow started in Service Desk and ITSM, my colleague Michael Wallner shares how to achieve a Zero Service Desk with GenAI and Agentic AI. Nicely done! If you can do it with Service Desk, why not Claims or Underwriting? Have a read and let me know what you think!
Finally, I'm obsessed with peoples workflow and how they use AI day to day and what it's doing - Olivia Moore at Andreessen Horowitz shares her list as to what used daily/weekly to maker her more productive! Fab list with some great additions in the comments too! Thanks! (Reminds of the old, share your homescreen trend)
👀 Quick bites 👀
Will AI destroy Google Search as we know it? TL:DR - NO. AI in Search is driving more queries and higher quality clicks
With a renewed focus on Healthspan vs Lifespan - Be a super-ager — and join the ‘wellderly’
What screen time does to children's brains is more complicated than it seems - a great read from Zoe Kleinman
And thats It! See you next week!